FAQ,s

General & Orders

Q: Where is Bagclo located? A: We are proudly based in the United States! Our corporate headquarters is located at 2 Acorn Cl, Winsford CW7 3UA, United Kingdom.

Q: Can I change or cancel my order after placing it? A: Because our fulfillment team processes orders quickly to get them shipped out to you, we have a daily order modification cut-off time of 12:00 PM GMT / EST. If you need to change your shipping address or cancel an order, please email us immediately at support@bagclo.shop. Once an order has been picked up by the courier and a tracking number is generated, we cannot alter or cancel the delivery.

Q: How can I contact customer service? A: We are here to help! You can reach our dedicated support team via email at support@bagclo.shop or call us directly at +44 24 76 466 466. We typically reply to all email inquiries within 1 to 2 business days.

Shipping & Delivery

Q: Do you ship to my country? A: We currently specialize in seamless, fully tracked shipping to the United States and the United Kingdom.

Q: How much does shipping cost and how long will it take? * UK Standard Shipping: FREE on all orders. Delivery typically takes 3 to 5 business days.

  • Note: All orders have a standard 1-to-2 business day handling time before they are handed over to our courier partners (Royal Mail, DPD, Evri, USPS, or UPS).

Q: Will I have to pay customs fees or import duties for UK deliveries? A: No! Bagclo operates on a DDP (Delivered Duty Paid) structure for our UK market. All VAT and customs clearances are completely calculated and paid for at checkout. You will never receive an unexpected bill or handling charge upon delivery.

Returns & Refunds

Q: What is your return policy? A: We offer a risk-free 30-Day Money-Back Guarantee. If you are not 100% satisfied with your purchase, you can return your items within 30 days of the physical delivery date for a full refund or exchange no questions asked.

Q: Are there any restocking fees? A: Absolutely not. Bagclo charges £0.00 restocking fees for any returned item.

Q: How do I initiate a return? A: Simply email your order number to support@bagclo.shop. Our team will verify your request and send you a pre-paid digital return shipping label. Print out the label, secure it to your parcel, and drop it off at your nearest designated courier drop-off point.

Q: What condition must items be in to qualify for a refund? * Apparel (Dresses): Must be unworn, unwashed, free of stains/pet hair, and have all original tags firmly attached.

  • Travel Gear (Backpacks): Must be completely unused and returned in its original product packaging with all protective wrapping intact.

Payments & Security

Q: What payment methods do you accept? A: We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB). 

Q: Is my payment information secure on your website? A: Yes, completely. Our website utilizes Secure Sockets Layer (SSL) 256-bit encryption technology to protect your personal and financial details. We are fully compliant with the PCI-DSS (Payment Card Industry Data Security Standard), and we never store or have direct access to your credit card numbers.